Online and mobile banking
We prioritize your security by keeping your account and personal information safe, encouraging regular account reviews, periodic password updates, and prompt reporting of any unusual activity.
We are dedicated to keeping your account and personal information secure.
To help protect your data:
At our company, we prioritize keeping your personal information safe and continuously work to protect what you entrust to us.
You can also take steps to safeguard your information by following these top 10 tips:
Recognize imposter scams – Verify the identity of anyone contacting you claiming to be a trusted entity before sharing information.
Secure personal information – Keep sensitive documents like IDs, passports, and bank statements in a safe place; avoid sharing them over phone, email, or text.
Use strong passwords and multi-factor authentication – Protect your online accounts with unique passwords and enable MFA for extra security.
Be wary of phishing scams – Watch for unsolicited emails or messages requesting personal info and check for red flags like urgent requests or unknown links.
Monitor your financial accounts – Regularly review bank and credit card statements and report any suspicious activity immediately.
Stay informed about investment scams – Be cautious of promises of high returns with little risk and consult a trusted financial advisor before investing.
Protect your digital devices – Keep software and antivirus programs updated and avoid installing apps or software from untrusted sources.
Use secure networks – Avoid public Wi-Fi for financial transactions and prefer secure, private connections.
Sign up for alerts – Enable push notifications on your accounts to receive real-time updates about transactions and suspicious activity.
Educate yourself and others – Learn about current fraud tactics and share the knowledge to help protect friends and family.
If you suspect you’ve been a victim of fraud or notice an unrecognized transaction, it’s important to act quickly to protect yourself. Here’s what you should do:
1. Monitor your accounts: Check your statements regularly and flag any transactions you don’t recognize.
2. Gather evidence: Collect all relevant information about the suspicious activity, including receipts, emails, text messages, or other documentation.
3. Contact your financial institution: Call immediately using publicly available contact numbers to report the issue. They can help secure your accounts, place alerts, and assist in changing passwords.
4. Alert credit bureaus: Notify credit bureaus and place a fraud alert on your credit report. This requires creditors to verify your identity before opening new accounts.
5. Report to authorities: You can also report the fraud to your local police and national fraud prevention centers. Reporting helps protect others, even though it won’t affect the speed of resolving your claim with your financial institution.
Here’s a clear way to identify a scam:
Threatening language: Scammers may use fear to pressure you.
Urgency: They create a sense of immediate action to prevent you from thinking clearly.
Suspicious links: They ask you to click on links in emails or messages.
Unusual payment requests: They may demand payment via gift cards (Apple, Google, etc.).
Safety tip: Never click links from unknown emails or texts. Instead, go directly to the official website or app to verify the information.
Neo Finance will never call you unexpectedly to ask for personal information. Any call you receive will only occur if you’ve submitted paperwork or forms for a claim or transaction, and its purpose is solely to clarify the information you provided.
Protect yourself from scams and fraud:
Don’t feel pressured—say no to high-pressure sales tactics or telemarketers.
Always research and verify information before acting.
Keep personal details like your birthdate, Social Insurance Number (SIN), and banking or credit card information private.
Safeguard your computer with up-to-date antivirus software and avoid clicking on suspicious links or pop-ups.
Secure your online accounts with strong passwords, multi-factor authentication, trusted logins, and avoid sharing personal information on social media.
Scammers often target victims multiple times, sometimes promising to recover lost funds. Always stay vigilant, do your due diligence, and never send money to recover losses.
