Do you have a question regarding fraud or complaints?

For general inquiries, please refer to our Help page or contact us via in-app chat for further assistance.

Need to report fraud?

If you believe you’ve experienced or identified fraudulent activity, please contact our fraud department directly through the in-app chat or customer support channels. Our dedicated fraud specialists will review your case promptly and assist you through the process.

Want to submit a complaint?

To lodge a complaint, please complete the complaint form using the appropriate link, or alternatively, you can reach our complaints team via email.
Once your complaint is submitted, you will receive an acknowledgment via email. We typically aim to resolve complaints within a few days, though in some cases it may take up to 15 business days.
If you’re not satisfied with the resolution, you can escalate your complaint to the Financial Ombudsman Service.